These are the general terms and conditions of QuestPair B.V. (“QuestPair”), a company registered with the Dutch Chamber of Commerce with number 74704621.
1. These terms and conditions apply to all services of QuestPair, to any agreement concluded between QuestPair and a User (as defined below) of our website questpair.com (the “Website”) and all legal relationships and (legal) actions ensuing therefrom.
2. By using the Website and the services of QuestPair you agree to be bound by these general terms and conditions.
3. “User” means any natural or legal person who visits the Website, logs in to the Website and / or uses, shares and / or posts the information provided on the Website.
4. “Buyer” means any natural or legal person who purchases an item or service.
5. “Supplier” means any party who offers, advertises or sells items or services.
6. QuestPair will send the general terms and conditions on request free of charge. The terms and conditions are also available at https://questpair.com/terms-and-conditions/.
7. The above definitions are used in these general terms and conditions in both singular and plural.
1. The User must observe Dutch and other applicable laws or regulations when using the Website.
2. User may not distribute or offer the following via the Website:
a. Content that violates any copyrights, trademark rights, competition rights, personal rights or other rights of third parties, and;
b. Pornographic films, images or other media with an erotic content;
c. Texts or images that are offensive, racist, discriminatory or hateful;
d. Unsolicited advertising (spam);
e. Incorrect or misleading information; and / or
f. Viruses, malware, spyware or other software intended to cause damage to our or other Users’ computers.
g. illegal items, or items for which the user does not have the proper permissions to offer them.
3. Users must create an account using their own name and provide only true, accurate, current and complete information;
4. Users must maintain and promptly update their registration information to keep it true, accurate and complete;
5. User may not create an account under someone else’s name or impersonate someone else in any other way.
6. The User may not approach other Users for other commercial purposes than for which the Website is intended.
7. If the User wishes to report another User who misuses the Website, the User can send a message to [email protected].
8. QuestPair reserves the right to amend or omit the information provided to the User before it is made known to Users and / or published on the Website.
1. Users must be at least 18 years old to create an account on QuestPair.
2. Users must shield the login details of their account from others.
3. User must keep his/her password strictly confidential. QuestPair may assume that everything that happens on or with the User’s account is done by the User or is done under the supervision of the User.
4. If Users think, suspect or know that their account is being abused, they must report this to QuestPair as soon as possible. In that case QuestPair will take appropriate measures.
5. Users are responsible for their behaviour and any data, text, files, information, usernames, images, photos, profiles, graphic art, copyrighted works, links and other content or materials.
6. The user is responsible for the confidential data that he provides to QuestPair or for the omission of confidential data.
7. QuestPair is entitled to determine at its own discretion whether an account will be provided.
8. QuestPair has the right to change or delete accounts, profiles, data and other information at any time. In addition, QuestPair has the right to deny Users access to the Website for a definite or indefinite period.
9. If QuestPair is of the opinion that the User violates the law or these general terms and conditions, QuestPair can (partially) exclude the User from the Website. QuestPair can, for example, exclude the User from the Website by: (a) deleting the User’s account; or (b) block parts of the Website for the User.
1. QuestPair is not a party to the agreements concluded between Users and is therefore not responsible for the agreements between Users. In the event of a conflict, Users must resolve this themselves.
2. QuestPair is only liable for direct damage caused by gross negligence or intent on QuestPair.
3. QuestPair is not liable for damage that is or may be the result of any act or omission as a result of the information on the Website or that of: (a) linked websites, even if there are imperfections; and / or (b) inaccuracies in the information made available by us.
4. QuestPair is not responsible for errors and / or irregularities in the functionality of the Website and is not liable for malfunctions or the unavailability of the Website for any duration for other reasons.
5. QuestPair protects the security of data of Users and third parties with all care that can reasonably be expected from QuestPair. QuestPair is not liable for loss of data or unauthorised access to data that arises despite the care exercised by QuestPair. In addition, QuestPair is not liable for any loss of data or unauthorised access resulting from the transmission of data over public networks or the use of third party networks and systems.
6. QuestPair is not in any way liable for incorrect pricing or other information for any items or products displayed and/or advertised on the Website and related pages.
7. Registered users and/or the organisations they represent understand that QuestPair may display information and promotional materials such as trade names, logos and other related information on their website and accept that it is their responsibility to inform QuestPair of incorrect or incomplete information.
1. QuestPair has an online platform for items related to scientific equipment, e.g. laboratory instruments or other items used for research, measurements or analyses.
2. Some items on QuestPair may be offered by third-party Suppliers. In cases where items are sold by third-party Suppliers, QuestPair is neither responsible for the quality of items nor for their transport/shipping/installation.
3. QuestPair focuses on business-to-business (B2B) purchases. Suppliers of laboratory equipment are deemed to be law-abiding businesses or traders acting in a professional capacity.
4. QuestPair reserves the right to not participate in trades if any doubt arises regarding the nature of the Supplier and/or the goods offered, or for any other reason.
5. Any third-party Supplier who sells items to QuestPair is responsible to ship the items within the time-frame advertised, and will offer appropriate guarantees and warranties on the product. QuestPair gives no guarantees on any products sold through its platform by third-party Suppliers.
6. Any third-party Supplier is responsible for refunds, returns and repairs of equipment in case of defects or malfunctions. Suppliers and Buyers communicate directly to resolve any issues. In cases of dispute, QuestPair can, but is not obliged to, mediate between the Buyer and the Supplier to reach a reasonable resolution.
7. QuestPair may charge a commission to third-party Suppliers, which is typically calculated as a percentage on the sales amount. This commission is already included in the price that is advertised on the website. It is the responsibility of the Supplier to take this into account when advertising their products on our platform. The Supplier should also make sure that prices and information are up-to-date and that each item is available as advertised.
8. It is the responsibility of the third-party Supplier to correctly inform QuestPair of the shipping costs associated with each item, so that these can be correctly advertised on the platform and included in the price upon payment by a Buyer.
9. In some cases Buyers may purchase an item directly through QuestPair. In these cases QuestPair sends the invoice and arrange payment(s) for the purchase.
10. If a Buyer orders an item through QuestPair which is provided by a third-party Supplier, we will coordinate with this Supplier to send the item to the Buyer. The Supplier updates QuestPair on the status of the shipment so that QuestPair can correctly inform the Buyer and provide the Buyer with timely updates. If applicable, we also make arrangements regarding warranty and return policy, which will be clearly communicated to the Buyer.
11. If a Supplier advertises items for sale that are no longer available and these items are ordered and paid for by a buyer, QuestPair may charge an administrative fee to the Supplier.
1. QuestPair may verify the authenticity of a quote request, or ask additional questions.
2. If QuestPair suspects that a quote request has the potential for fraud, we reserve the right to ignore the request.
3. QuestPair is not obliged to provide quotes and may also decide not to provide a quote for other reasons, e.g. when an item is no longer available.
4. QuestPair aims to provide quotes within 5 working days after a request, in some cases it can take longer to process quotes for the customer.
5. Quotes provided by QuestPair are non-binding.
6. QuestPair is not in any way liable for incorrect or incomplete information on quotes.
7. QuestPair puts an effort to ensure that the information on their quotes is correct. In case of mistakes, QuestPair will do their best to update with correct information.
1. QuestPair will create an invoice for each payment, containing the price and the provided services or goods for which payment is expected.
2. For QuestPair to provide an invoice, Buyers need to provide the necessary information such as a company address, a valid company registration and, if applicable, a VAT registration number.
3. The exact payment conditions may be agreed on a per-case basis by means of written communication, e.g. per email.
4. Payments to QuestPair may be handled by third-party payment providers and processors.
5. QuestPair is in no way responsible for payments or transactions that take place between Users and between Buyers and third-party Suppliers.
6. QuestPair does not provide invoices for purchases where a Buyer directly pays the third-party Supplier.
7. In cases where a Buyer purchases directly from a third-party Supplier, it is up to them to agree on the payments terms.
1. QuestPair aims to clearly communicate warranty and/or return policy provided by ourselves or third-party Suppliers.
2. In cases where QuestPair acts as an intermediary it will assist in resolving issues where possible, although in most cases the primary responsibility for return matters rests with the third-party Supplier. Please note that our return policy may vary based on the individual supplier policies. We recognise and respect the uniqueness of each supplier and their guidelines regarding returns, repairs, and exchanges.
3. For detailed information regarding the return policy for specific equipment or suppliers, we encourage you to contact our dedicated customer service team ([email protected]). Our team is committed to assisting you promptly and efficiently to address any queries or concerns regarding returns, repairs, or exchanges.
1. If any defects are discovered in an item supplied by QuestPair, the customer must notify QuestPair within 14 days of delivery. After this period, it is assumed that the item has been accepted in its delivered state.
2. Ownership of the item remains with the supplier until full payment is made by the customer. Upon full payment, ownership of the product transfers to the customer.
3. The customer assumes all responsibility for the item from the point it comes in their possession. QuestPair cannot be held liable for any damages or defects related to an item after it has been delivered to the customer, regardless of whether the payment has been completed or not.
4. Even in cases where QuestPair has taken ownership of the item before delivery, the responsibility for any defects, damages, or issues that are caused by the item after delivery remains with the supplier and/or, with the customer.
5. Unless explicitly mentioned otherwise, the customer purchases items advertised on QuestPair "as is" and understands that certain risks may be associated with the purchase, particularly for used or second-hand items. QuestPair is not liable for any indirect, consequential, or incidental damages resulting from the use of the product.
6. If QuestPair sells items directly, they will make reasonable efforts to check that items are in good and safe working condition. However, the Buyer assumes the risk for any issues that may arise after delivery and installation.
1. QuestPair may offer subscriptions for one or more of its services.
2. Prices are typically stated excluding VAT, unless it is mentioned otherwise. It is the responsibility of the User to check which taxes, fees and other charges are included in the price.
3. The terms of subscriptions are typically on a monthly or yearly basis. The subscription can be cancelled monthly after the first tacit renewal.
4. In the event of non-payment or late payment, the User will be in default by operation of law without notice of default. From the date on which the payment became due, the User will then owe the statutory (commercial) interest until the day of full payment, whereby interest over a part of the month is calculated over a whole month.
5. If a User is in default, because, for example, amounts due cannot be collected by QuestPair or its partners, QuestPair is entitled to terminate the account and/or subscription(s) of the User concerned.
6. QuestPair is authorised to increase the rates when:
a. In the case of lawful price increases;
b. within three months after the conclusion of the agreement when this is the result of statutory regulations or provisions; and / or
c. From three months after the conclusion of the agreement, if the increase is not unreasonable.
1. Complaints submitted to QuestPair will be answered within a period of 30 days, counting from the date of receipt.
2. The right to (partial) refund of the price or compensation will lapse if the complaint is not reported within the set term, unless a longer term arises from the nature of the case.
1. QuestPair is entitled to engage third parties when this is necessary for the performance of the services. QuestPair is not obliged to personally inform the User about this. Using the services of QuestPair implies that the user authorises QuestPair to accept any limitations of liability of third parties also on behalf of the User.
2. QuestPair takes utmost care when engaging with third parties. However, QuestPair is not liable for the acts or omissions of these engaged third parties, unless there is intent or gross negligence on the part of QuestPair.
1. QuestPair reserves the right to unilaterally amend, supplement and / or change these general terms and conditions at any time without making an obligation or notification thereof to Users. The most current version of the general terms and conditions can be found on the Website. By visiting the Website, the User is informed of the current general terms and conditions.
1. QuestPair may make changes to the design or functioning of the Website at any time, including the underlying technical mechanisms.
2. These general terms and conditions apply not only to QuestPair, but also to other persons who are or have been involved in the use of services or for whom any liability rests or may rest in connection therewith. This also applies to their legal successors under a general title.
3. If any provision or a part of it within these Terms and Conditions is or becomes incomplete or invalid, the validity of the remaining provisions or parts thereof will not be affected. Any invalid provision these Terms and Conditions will be deemed to be superseded by a valid, effective and enforceable provision that is closer to the economic intention and purpose of such invalid or incomplete provision.
1. These general terms and conditions, and all non-contractual rights and obligations arising therefrom, are governed in all respects by Dutch law.
2. All disputes between QuestPair and Users will initially be settled by the competent court of the Oost-Brabant District Court.
Customer Service
Here to help you with: Product Inquiries, Shipping & Support, Technical Support, Business Inquiries and Press.
We are available to assist you Mon-Fri, 10am - 5pm CET.
+31 (0) 73 7114717
[email protected]
Copyright © 2023 QuestPair B.V.
