Frequently Asked Questions (FAQ)

This FAQ is still being edited. More questions and answers will appear in time. If you have other questions that you would like to ask, please mention them here: https://questpair.com/feedback/

General questions about the marketplace, projects, and analytics

QuestPair Projects enables companies and organisations to engage with technology- and scientific experts to provide consultancy services or to perform a piece of research. QuestPair allows companies to post cases, to which experts can propose ideas and solutions.

We have recently also launched the QP Marketplace, where suppliers can list items such as scientific instruments and other equipment or goods to sell it directly to scientists and engineers who are interested in this. To help suppliers sell their specialist equipment and aid other organisations and experts to find exciting new and lesser known instruments and/or services we have launched QuestPair Analytics. We are enthousiastic about a more circular use of scientific equipment and aim to stimulate the re-use of instruments and kit that can be highly valuable and otherwise would be wasted.

QuestPair can be used by organisations and experts that offer or buy scientific services, equipment, or materials. This for example be companies, oragnisations, research institutations, universities, research groups or individual experts. For each purpose, we offer different roles on our system, such as clients, experts, and suppliers.

Not at the moment. In the future we may offer payments for marketplace items through QuestPair or optional advanced (monthly) subscriptions, with extra analytics/marketing options that could have a charge per item.

Listing a number of marketplace items is free. The marketplace is set up such that for each item, customers can click the "contact supplier" button to send an email inquiry. The supplier can then communicate directly with the customer for the negotiations, sales and delivery of marketplace items. 

We aim to go to a model where suppliers pay a subscription to list their offerings to customers working on the field of science and engineering. We also offer QuestPair Analytics services to help suppliers identify their customer base and generate sales.

For items such as equipment and services on the marketplace, sales currently go through the supplier. Customers can inquire information by clicking on the "contact supplier" button, after which suppliers can arrange the communication, negotiation, sales ,and transportation (if applicable) directly with the customer without QuestPair being involved in that. We may add a marketplace payment system if there is demand for it, for example by suppliers who do not have their own webshop.

 

Project payments can go through the QP system. After a client and scientific experts have completed negotiations, the client can pay project funds into a secure project account (escrow account). For larger amounts and more complex projects, it is also possible to split the amount in multiple tranches with a date for each when the funds can be released to the expert, for example when certain milestones are reached. It is possible to adjust the date for each tranche during the project. In case (part of) the work is not completed to satisfaction, there is the option to request a chargeback.

Both clients and the expert(s) pay a project fee that is a percentage of the project budget. The amount of the fee depends on the project budget and the subscription. Both clients and expert also can receive discounts based on their subscription.

We offer a limited number of free one-year premium accounts to users that support QuestPair during its development phase.

The fees for clients and experts are summarised below.

 

QuestPair fees for clients and scientific experts

Users are themselves responsible to reach their own agreement for each project. During project negotiations, it is possible to specify arrangements and to upload a pdf with your agreement to the project.

We just launched and QuestPair is still in Beta-mode. If you found a bug, please let us know here: https://questpair.com/feedback/ We are fixing bugs as fast as we can.

We are grateful for your suggestions, which you can leave here: https://questpair.com/feedback/

We take privacy seriously. Please send a message with your concern or question to privacy@questpair.com and we will reply as soon as possible.

Our main current objective is to implement new functionalities and services and improve upon them. At this point, most (if not all) of our income is expected to go back in R&D.

Signing up for an account is completely free of charge, and by default will give you a basic Free subscription. For early supporters we currently also have a limited offer for a free one-year Premium subscription that gives further discounts on project fees.

FAQ for marketplace suppliers of equipment and/or scientific services

To list items as a supplier on the marketplace, please sign up to make an account here and register as a supplier. After completing some basic information about your organisation, you can create items and post them on the marketplace. Customers can use the "Contact supplier" button to inquire by email about an item, after which you can communicate and arrange directly with them about the sales and delivery of your offerings. We are not charging a commission for this.

Adding a limited number of items is included in the free subscription. We plan to offer the following subscriptions:


We may offer special deals to some companies and organisations, e.g. businesses that are signing up early, startups, and/or businesses that have high sustainability goals. In the future, we may also offer paid subscriptions to add larger amounts of items and/or to offer additional marketing and analytics services. To get an idea, see for example our page on QuestPair Analytics.

Projects FAQ for clients

After signing up to QuestPair, post a case and describe your challenge or need. You can indicate an estimated budget and duration and select if the case if for a consultancy, expert review or contract research project.

Experts first write a short proposal with ideas of how they can help you with your case. You can click on one of your cases and see the list of experts that applied to your case. After reviewing an application, you can decide to reject it or to start project negotiations in which you define the outline and set the conditions for the project.

During the negotiations you can agree on the conditions and payments for the project. There are options to write a summary, define milestones and deliverables. We recommend you to clearly describe your expectations and those of the expert before starting the project. You can use the chat to discuss or exchange files. It is also possible to upload an agreement pdf. After you and the expert agree on the negotiations, you can complete the negotiations and start the project!

Experts first write a short proposal with ideas of how they can help you with your case. You can click on one of your cases and see the list of experts that applied to your case. After reviewing an application, you can decide to reject it or to start project negotiations in which you define the outline and set the conditions for the project.

Projects FAQ for scientific experts

Yes! Payments for projects are made to a secure account, usually at the start of the project. You can see that the money is there, and when it is scheduled to be released. You should agree with the client under which conditions funds should be paid out. For larger projects, it is also possible to pay out a part before the project starts, and other parts when certain milestones are reached or when the project is finished.

Clients (paying for the project) can be from anywhere in the world. At this moment, for KYC reasons, we can only facilitate project payments to persons or organisations based in the European union, Norway and the UK.

After a client positively reviews your application, they can open project negotiations to discuss the conditions and payments for a project. There are options to write a summary, define milestones and deliverables. We recommend you to clearly describe your expectations and those of the client before starting the project. You can use the chat to discuss or exchange files. It is also possible to upload an agreement pdf. After you and the client agree on the negotiations, the client can complete the negotiations to start the project.

We have the option to search and import publications, or import them through a bib file. It is also possible to make changes on QuestPair after importing publications.

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