How ordering, quotes, shipping and returns work at Questpair.
5 questions
Orders on Questpair are quote-based. Add items from the marketplace to your quote list and submit the form. Or use Let Us Find It: a specialist sources the equipment for you and sends a personalised quote.
Shipping costs depend on the product, the supplier and the destination. They are included in your quote, together with the delivery timeframe.
Delivery time varies by product and supplier location. You receive an estimate with your quote.
Yes. We ship worldwide through our global partners. Costs and delivery times come with your custom quote.
Once your order has been processed, you receive an email with a tracking link, where tracking is available for your shipment.
5 questions
Thousands of used, refurbished and new instruments, including spectrometers, centrifuges, incubators and microscopes.
Yes. Refurbished items pass quality checks and come from verified suppliers.
Refurbished instruments have been serviced, tested and restored to working condition. Used instruments are sold in their current state; what has been done to them varies, from a full manufacturer service to no testing at all. Your quote states the testing status of each item.
An item sold as is comes without warranty. Usually this is because neither the supplier nor Questpair has been able to test it, so you take on the risk that it needs repair. This is always stated clearly on your quote before you order, and the price reflects it.
Use Let Us Find It or contact our support team. Our experts can source rare and specialised instruments.
5 questions
Yes. Quotes are free and come with no obligation to buy.
Because the terms differ per item. Your quote sets out the price, shipping to your location, availability, the item’s condition and testing status, and the exact warranty and return conditions, so there are no surprises after you order.
Typically within 1–2 business days, depending on the complexity of your request.
Yes. Refurbished products can cost up to 50% less than new; used and as-is items are usually priced lower still.
Yes. Fill out the quote request form and you receive pricing, shipping, warranty and return information for your request.
3 questions
Return conditions are set per item and stated on your quote. Items sold as is cannot be returned. If anything is unclear, email info@questpair.com before ordering and we will confirm.
It depends on the item. Some products come with a warranty; others are sold as is, without one. Your quote states exactly what applies: what is covered and for how long.
Email info@questpair.com or call +31 (0) 73 7114717 or +1 315-951-8107. We are available Monday to Friday, 10:00–17:00 CET.
3 questions
Questpair is a marketplace for used, refurbished and new lab equipment for biotech and materials science. We connect buyers with suppliers.
More than 200 labs across Europe and beyond, from biotech startups and corporate R&D teams to leading universities and research institutes. Customers include ETH Zurich, EPFL, Karolinska Institutet, the Francis Crick Institute, KU Leuven, TU Delft and Columbia University, as well as companies such as imec, TNO, Planet A Foods, biocrates life sciences, ICL Group and Singleron Biotechnologies. Many of them order again.
We’re happy to help, Monday to Friday, 10:00–17:00 CET. Or use our quote request form for tailored assistance.