Frequently asked questions

Frequently Asked Questions (FAQ)

This FAQ is still being edited. More questions and answers will appear in time. If you have other questions that you would like to ask, please mention them here:

Questions about the QuestPair marketplace

Suppliers can list their items such as scientific instruments and other equipment on QuestPair.

Listing a number of marketplace items is free. Users can contact the supplier directly, or use the link on the item to navigate to the suppliers website. 

QuestPair is a B2B platform that can be used by companies organisations that offer or look for scientific equipment, services or other items. Feel free to have a look at our scientific equipment to get a better impression.

Signing up for an account is completely free of charge, and by default will give you a basic Free subscription.

Listing a number of marketplace items is free. The marketplace is set up such that for each item, customers can click the "contact supplier" button to send an email inquiry. The supplier can then communicate directly with the customer for the negotiations, sales and delivery of marketplace items.

When suppliers wish to share a larger number of items or sell their items directly through our platform we may charge subscription fees and/or commissions on sales.

We are enthousiastic about a more circular use of scientific equipment and aim to stimulate the re-use of scientific instruments. We welcome suppliers offering used equipment, please contact us if you are interested to list some items on QuestPair.

FAQ for suppliers

Currently, suppliers can list their items on our platform. It is possible to create items manually, or import them from a file. We also offer the option to write bespoke code to periodically import items from your webshop.

Yes! You can list your items on QuestPair. In this way you can generate more leads towards your webshop. Please contact us if you wish to sell items directly through our platform.

No, this is not always required. For some items it may be easy to determine a price, while for others it depends on customisation and other parameters. Therefore, setting a price is optional.

QuestPair's main focus is to enable suppliers to advertise scientific products that are for sale or rent, with a strong focus on laboratory equipment.

Yes, this is possible, please contact us to discuss.


Step 1: The buyer places an order

The buyer places an order on QuestPair and pays. QuestPair sends invoice to buyer.

Step 2: The seller ships the item to the buyer

The sellers updates QuestPair on the status of the shipment to inform the buyer.

Step 3: The buyer receives the item

The buyer confirms to QuestPair that the item was received in good order.

Step 4: Seller sends an invoice

The seller sends an invoice to QuestPair for the amount of the items minus the agreed upon commission.

Step 5: Seller gets paid

QuestPair pays the amount due to the seller.

Other questions

We just launched and QuestPair is still in Beta-mode. If you found a bug, please let us know here: We are fixing bugs as fast as we can.

We are grateful for your suggestions, which you can leave here:

We take privacy seriously. Please send a message with your concern or question to [email protected] and we will reply as soon as possible.