Shipping Policy

At QuestPair.com, we understand how important timely and reliable shipping is to our customers. As we collaborate with multiple suppliers, each offering their unique products and shipping methods, we aim to provide clear and comprehensive shipping information to ensure a seamless shopping experience for you. Due to the varied nature of our suppliers and the weight of some equipment, shipping methods, times, and costs can differ significantly.

We offer two convenient ways for you to place an order, tailored to your preferences and needs. Whether you choose to purchase directly through our cart or request a custom quote, we strive to provide clear and accurate shipping information to ensure a seamless shopping experience.

How Shipping Works

QuestPair operates exclusively through a quote-based system to ensure that every aspect of your order, including shipping, is tailored to your needs.

Requesting a Quote

You can request shipping-inclusive quotes in two ways:

Browse & Add to Quote

• • Explore our marketplace and add desired products to your quote list.

• • Submit the quote form with your contact and shipping details.

Let Us Find It

• • Use our Let Us Find It tool to request specific or hard-to-find equipment.

• • Our team will source options and prepare a full quote, including shipping.

What Happens Next?

• • After reviewing your request, our sales team will identify the most cost-effective and efficient shipping option based on your location, timeline, and equipment type.

• • You’ll receive a personalised quote that includes:
    • • Item pricing
    • • Shipping costs and delivery estimates
    • • Any applicable taxes and handling fees
    • • Warrenty and Return terms

• • Once you approve the quote and payment is completed, your order will be processed and shipped promptly.

• • We’ll keep you updated with tracking (if applicable) and delivery information throughout the shipping process.

International Shipping

Yes, we ship internationally! Whether you’re in Europe, North America, or elsewhere, our team will select a trusted shipping method and ensure compliance with any customs or import requirements.

Questions About Shipping?

We’re here to make the process smooth and transparent.
📧 Email: info@questpair.com
📞 Phone: +31 (0) 73 7114717

Thank you for choosing QuestPair, where science meets efficiency.