Frequently asked questions
📦 Ordering & Shipping
We operate on a quote-request basis only, designed to offer you tailored pricing and support. There are two ways to request a quote:
1. Browse & Build Your Quote
- Visit our marketplace and add items to your quote list.
- Once you're ready, submit the quote form.
- Our team will follow up with a competitive quote.
2. Use “Let Us Find It”
- If you need help finding specific equipment, go to Let Us Find It.
- Fill out the form with your requirements.
- A specialist will source the equipment and send you a personalised quote.
Shipping is customised based on the product, supplier, and destination. When you receive your quote, it will include accurate shipping costs and delivery timeframes.
Delivery times vary depending on the product and supplier location. Our team will give you a clear estimate with your quote.
Yes! QuestPair works with global partners to offer international delivery. Shipping times and costs are provided with your custom quote.
If tracking is available, you’ll receive an email with a tracking link after your order is processed.
🔍 Products & Equipment
We offer thousands of new and certified refurbished lab instruments, ranging from spectrometers and centrifuges to incubators and microscopes.
Absolutely. All refurbished equipment undergoes strict quality checks and comes from verified suppliers to ensure performance and reliability.
Let us help. Use our “Let Us Find It” feature or contact our support team. Our experts will source the equipment for you, including rare or specialised instruments.
💰 Pricing & Quotes
Yes! Requesting a quote is completely free and comes with no obligation to purchase.
Because every research need is different, quotes allow us to offer:
- Tailored pricing
- Custom shipping options
- Accurate availability
- Warranty & return details specific to your order
Typically within 1-2 business days, depending on the complexity of your request.
Yes. You can save up to 50% compared to new items, with no compromise on quality.
Yes. Simply fill out the quote request form. You'll receive a personalized offer including pricing, shipping, warranty, and return info.
📑 Returns, Warranty & Support
Return policies vary by supplier. When you request a quote or email us, we’ll provide you with the specific return conditions for your item. For more information, please contact info@questpair.com.
Yes. Warranty terms depend on the product and supplier. We’ll share full details with your quote or email us.
You can always contact our support team via email at info@questpair.com or call us at +31 (0) 73 7114717. We're here to assist you at every step.
🧪 About QuestPair
QuestPair is a marketplace of new and refurbished lab equipment in the biotech and material science fields. We connect scientists, universities, and biotechnology businesses with reliable suppliers to simplify and accelerate scientific purchasing.
- Save time with our smart search and AI-matching tools
- Get reliable, high-quality products
- Enjoy personalized support and fast delivery
- Promote sustainability through second-hand equipment
We’re trusted by top institutions like Northeastern University, Pivot Park, and EPOCH BioDesign, as well as biotech startups, corporate R&D teams, and academic labs across Europe and beyond.
Still Have Questions?
We’re happy to help!
📧 Email: info@questpair.com
📞 Phone: +31 (0) 73 7114717
Or use our quote request form for tailored assistance.
